Rental FAQ’s
What is considered an urgent issue with my rental property?

An urgent repair is defined by the Department of Commerce in the following link. https://www.commerce.wa.gov.au/consumer-protection/urgent-repairs-rental-home

If an urgent repair arises, the tenant is to notify our office or the after hours emergency number given at the lease sign up. The property manager will then ensure the repairs are carried out by a suitable trade’s person.

How should I report non urgent maintenance? 

If there are maintenance items that need repairing or any other general issues you would like to discuss please call our office on 9325 0000, provide us with your property address, your name, what the issue was and any other information that could be useful, e.g. If it is regarding an issue with your hot water system, find out if it is a gas or electric system, what brand of it is and when it stopped working.

How much bond do I pay?

Your bond is calculated as 4 weeks rent. At the start of your tenancy the bond amount will be transferred to the Bond Administrator.  Upon vacating you will be refunded the Bond as long as there are no issues at the property. Upon vacating the Property Condition Report will be assessed by the property manager and any issues will be brought to your attention prior to any deductions. Bond rules and regulations are subject to the Department Of Commerce, for more information please see the following link: https://www.commerce.wa.gov.au/consumer-protection/releasing-or-claiming-bond-bond-disposal

Am I responsible for garden maintenance at my rental?

Yes, It is the tenants responsibility to look after general yard jobs such as weeding, mowing and maintaining the reticulation system, unless specified otherwise in the lease agreement signed at the start of Tenancy. The condition of the lawns and gardens should be documented in the Property Condition Report, upon vacating the property the Tenant is required to return the property’s lawns and gardens to what was stated in this report.

Breaking my lease

If the Tenant or the Lessor requests to end the agreement early they may have to pay compensation and or the remaining rent until the originally agreed Tenancy end date. This should be discussed with your Property Manager for further information.

Do I need contents insurance?

Yes you do need contents insurance, personal items and appliances are your responsibility to have covered and will not be protected by any insurance the owner may have.

My power went out, help!

First check your RCD switches in your meter box (usually found outside your front door attached to a wall) If one of your switches is off (facing downwards) switch it back on and pull out all of your appliances that you had recently plugged into your power sockets. Slowly plug each appliance in one by one until the power trips again; you may have bought a faulty appliance which is tripping your power!

If all of your switches are on (in the up right position), ask your neighbours if they are having the same issue, if they are contact synergy on 13 13 53 as there may be a scheduled outage in the area. If your neighbours are not having the same issue, contact our office on 9325 0000.

I have no hot water!

If you have a gas hot water system, check to see if your pilot light is out. If the pilot light has gone out, the instructions on how to relight the system should be printed on the hot water system itself. This may be the cause of the issue. If this does not apply to you, call our office, we will investigate and advise on the best course of action.


Sales FAQ’s

Can I sell my house while it is currently leased?

Yes, you can sell your property while it is leased however new potential owners must be made aware that it is currently leased and the property will not be sold with a vacant possession. The Tenant has the right to occupy the property until the end of the lease duration originally agreed upon.  Any time you sell your property with a lease in place it is subject to the residential tenancy’s act.

What are the costs involved with selling my house?

Generally we quote for commission + GST + advertisement/marketing cost.
Advertisement costs including

  • Internet uploading
  • Newspaper advertisement
  • Feature property/ headline property
  • Title search/strata search
  • Sign

If you would like us to provide you with a customised quote for you please contact our office on 9325 0000

When is the right time to sell and buy?

Buying and selling a property is subjective, everybody’s circumstances are different. Accordingly the time must be right for you.

Financially speaking the right time to sell is usually when the real estate  market is good, meaning other houses similar to yours are being sold for a price that would be a profitable amount for you. The right time to buy is when the real estate market is low and house prices are cheaper than what they would usually being priced. Another important aspect to keep your eye on is the interest price of mortgage rates, when the interest price has fallen to a good rate that you are able to afford and the real estate market is low it could be the right time for you to buy.