Tenant - Emergency Repairs
What is considered an urgent issue with my rental property?
An urgent repair is defined by the Department of Commerce in the following link. https://www.commerce.wa.gov.au/consumer-protection/urgent-repairs-rental-home
If an urgent repair arises, the tenant is to notify our office or the after hours emergency number given at the lease sign up. The property manager will then ensure the repairs are carried out by a suitable trade’s person.
How should I report non urgent maintenance?
If there are maintenance items that need repairing or any other general issues you would like to discuss please call our office on 9325 0000, provide us with your property address, your name, what the issue was and any other information that could be useful, e.g. If it is regarding an issue with your hot water system, find out if it is a gas or electric system, what brand of it is and when it stopped working.
Am I responsible for garden maintenance at my rental?
Yes, It is the tenants responsibility to look after general yard jobs such as weeding, mowing and maintaining the reticulation system, unless specified otherwise in the lease agreement signed at the start of Tenancy. The condition of the lawns and gardens should be documented in the Property Condition Report, upon vacating the property the Tenant is required to return the property’s lawns and gardens to what was stated in this report.
My power went out, help!
First check your RCD switches in your meter box (usually found outside your front door attached to a wall) If one of your switches is off (facing downwards) switch it back on and pull out all of your appliances that you had recently plugged into your power sockets. Slowly plug each appliance in one by one until the power trips again; you may have bought a faulty appliance which is tripping your power!
If all of your switches are on (in the up right position), ask your neighbours if they are having the same issue, if they are contact synergy on 13 13 53 as there may be a scheduled outage in the area. If your neighbours are not having the same issue, contact our office on 9325 0000.
I have no hot water!
If you have a gas hot water system, check to see if your pilot light is out. If the pilot light has gone out, the instructions on how to relight the system should be printed on the hot water system itself. This may be the cause of the issue. If this does not apply to you, call our office, we will investigate and advise on the best course of action.